Souldent | Dental Laboratory Ireland | Souldent Dental Laboratory
Dental restorations from a state-of-the-art laboratory, supported by careful quality assurance and clear product guarantee protocols.
Souldent is dedicated to providing high quality dental products, custom-made from conventional impressions or digital intraoral scans. This guarantee explains the quality controls followed by Souldent Dental Laboratory and the product guarantee available to dental practices who source work directly from Souldent.
Souldent follows structured quality control procedures throughout the laboratory workflow, from receipt of the case through design, manufacture, finishing, final inspection, and dispatch. Each case is checked against the submitted prescription, clinical instructions, materials requested, and the information supplied by the referring dental practice.
Our products are developed and produced under quality management processes designed to support accuracy, reliability, traceability, and compliance with applicable medical device requirements. Quality checks are carried out at key stages of production so that each restoration can proceed only when it meets the required technical standard.
Incoming impressions, models, intraoral scans, and supporting records are reviewed before production begins. Where a concern is identified that may affect fit, function, shade, occlusion, or the final clinical result, Souldent may contact the practice before proceeding.
During production, Souldent uses case tracking, batch numbering, and case management processes to support traceability. Where required, the manufacturing history of a case can be reviewed internally to assist with quality assurance, remake assessment, or guarantee review.
Finished cases are examined before release to the customer. This final inspection is intended to confirm that the work corresponds with the prescription and that the restoration has been completed to Souldent’s expected standard of craftsmanship and precision.
Souldent offers a guarantee on qualifying crown, bridge, ceramic, zirconia, veneer, and implant work for fractures or defects that occur as a result of the manufacturing process. Where Souldent agrees to replace a product, the replacement will be made to the original specification. Substitute materials or amended specifications will not be accepted unless agreed in writing by Souldent.
Guarantee periods apply from the date of the original invoice issued to the customer.
| Product Type | Guarantee Period |
|---|---|
| Fully Milled Zirconia Crowns and Bridges | 10 YEAR WARRANTY |
| All Crowns and Bridges, excluding Fully Milled Zirconia, VITA SUPRINITY® and IPS e.max® | 5 YEAR WARRANTY |
| Full Arch Implant Framework | 5 YEAR WARRANTY |
| IPS e.max® and VITA SUPRINITY® Crowns and Bridges | 2 YEAR WARRANTY |
| Screw Retained Implant Dentures | 12 MONTH WARRANTY |
| Temporary (PMMA) Crowns | 3 MONTH WARRANTY |
| All Removable Appliances | 3 MONTH WARRANTY* |
*The 3 month warranty for removable appliances applies to manufacturing defects only. It does not cover negligence, abuse, misuse, accidental damage, patient-related factors, chairside modification, or normal wear and tear.
To request a guarantee review, the referring practice should contact Souldent in writing and provide sufficient information for the case to be assessed. The following information should be supplied where available:
Souldent will review the returned item and advise the practice of the outcome. Guarantee approval is subject to inspection and the conditions stated in this document.
This guarantee should be read together with Souldent’s Terms & Conditions and remake policy. By submitting a guarantee claim, the practice confirms acceptance of the applicable terms.
A guarantee claim does not automatically suspend payment obligations on outstanding invoices unless agreed by Souldent in writing.
Souldent may update this guarantee from time to time. The version published on the Souldent website or otherwise supplied by Souldent will apply to future cases unless agreed in writing.
Souldent Limited
Company Number: 583865
Address: Collinstown, Carbury, Co. Kildare, Eircode W91 W2K3, Ireland
Telephone / WhatsApp: +353(0)894 77 11 27
Telephone: +353(0)46 955 26 18
Email: info@souldent.ie
Website: www.souldent.ie
Hours: Monday to Friday, 9:00am to 6:00pm; Saturday, 10:00am to 1:00pm
We aim to respond to guarantee enquiries within one business day