Souldent | Dental Laboratory Ireland | Souldent Dental Laboratory
Website Terms and Conditions
The current terms page should be replaced with a more specific policy because the existing copy is generic and does not fully match the Souldent dental laboratory workflow. The draft below is written for a business to business dental laboratory site serving dental practices and registered users.
| Finding | Recommended action |
|---|---|
| Brand spelling inconsistency | The existing page uses “Suldent” in places. Replace all instances with “Souldent” or the confirmed legal trading name. |
| Generic ecommerce wording | Remove generic “products in stock”, “shopping cart” and “shipping at checkout” wording unless the website will actually process ecommerce orders online. |
| Dental laboratory workflow missing | Add terms for digital scans, conventional impressions, prescriptions, clinical responsibility, courier collection, case turnaround and remakes. |
| Registered price access | Clarify that full price lists are only available to registered dental practices and may be country specific. |
| Privacy page conflict | The privacy page appears to contain terms style wording. Prepare a separate privacy policy and keep this terms page focused on commercial website and service terms. |
Items to confirm before publishing: VAT number if applicable, final warranty wording, free carriage coverage, and the final privacy and cookie policy URLs.
Website context reviewed: terms page, contact page, FAQ page, price list page and the existing public Souldent website for supporting business context, including payment terms.
These Terms and Conditions govern your access to and use of the Souldent Dental Laboratory website, online account areas, case submission tools, price list access, digital workflow features, courier collection requestsand related services.
By using this website, creating an account, requesting pricing, submitting a case, sending a digital file, arranging collection of an impression or otherwise placing an order with Souldent, you agree to these Terms. If you do not agree, you should not use the website or submit a case through the website.
These Terms are intended for dental professionals, dental practices and other authorised business users. They are not intended to create a direct patient relationship between Souldent and any patient.
1. About Souldent
The website is operated by Souldent Limited, trading as Souldent Dental Laboratory, unless another confirmed legal entity is stated on the website. Souldent Limited is registered in Ireland under company number 583865. The registered/business address shown for Souldent is Collinstown, Carbury, Co. Kildare, W91 W2K3, Ireland.
Souldent provides dental laboratory services, including custom dental restorations, fixed prosthetics, implant prosthetics, removable prosthetics, orthodontic appliances, splints, aligners, digital workflow support, diagnostic work and related laboratory services for dental practices.
Contact details are shown on the website and may include telephone, WhatsApp and email contact options. The primary email address shown on the website is info@souldent.ie.
2. Eligibility and professional use
The website and services are intended for use by registered dental practices, dentists, clinicians, dental professionals and authorised practice staff. You must not submit a case unless you are authorised to do so for the relevant practice and patient.
Patients may view publicly available website content, but the website does not provide dental diagnosis, treatment planning or patient specific clinical advice. Patients should contact their dentist or clinician for all clinical questions.
Souldent may refuse, suspend or close access to online account areas where it reasonably believes that an account is being misused, accessed without authority or used in a way that may compromise security, patient confidentiality, legal compliance or service quality.
3. Account registration and secure areas
Certain features, including price list access, case tracking, downloadable documents or online submission tools, may require registration or login access.
When creating or using an account, you agree to provide accurate and current information, keep login details confidential, restrict access to authorised practice staff only and notify Souldent promptly if you suspect unauthorised access.
You are responsible for activity carried out through your account, unless the activity resulted directly from Souldent’s own failure to use reasonable security measures.
4. Case submissions and prescriptions
Each case must be submitted with complete and accurate prescription information, patient identifier, product selection, shade, material, due date, clinical notes, implant system details where relevant, scans or impressions, photographs if needed and any other information requested by Souldent.
The submitting dentist or dental professional remains responsible for diagnosis, treatment planning, patient
consent, clinical suitability, preparation design, impression or scan accuracy, occlusal records, shade selection, intraoral fitting and final clinical acceptance of the device or restoration.
Souldent may pause, reject or request clarification on any case where information is missing, unclear, inconsistent, unsafe, unsuitable for manufacture or not compliant with applicable requirements. Turnaround time starts only when the case is complete, received and accepted for processing.
5. Digital impressions, scans and file uploads
Souldent accepts digital workflow submissions through approved channels stated on the website or agreed directly with Souldent. These may include files from major intraoral scanner systems and common dental file formats accepted by Souldent at the time of submission.
You are responsible for ensuring that uploaded or emailed files are complete, accurate, virus free, properly labelled and linked to the correct case and patient identifier. You should not send unnecessary patient information.
By sending a digital file, you grant Souldent permission to access, process, store and use that file for the purpose of reviewing, manufacturing, quality checking, delivering and supporting the relevant case.
6. Conventional impressions, models and courier collection
Where conventional impressions, models or physical case materials are submitted, they must be packaged, labelled and disinfected in line with applicable practice standards and any instructions provided by Souldent.
Courier collection and delivery may be available in certain service areas and countries. Any free carriage offer is subject to Souldent’s current service coverage, account status, case type, courier availability and any exclusions stated on the website or agreed with the practice.
Souldent is not responsible for delays caused by incomplete collection information, incorrect addresses, unavailability of the practice at collection or delivery, third party courier disruption, customs issues, weather, industrial action or events outside Souldent’s reasonable control.
7. Products, materials and service descriptions
Website descriptions of products, materials, turnaround times and service categories are provided for general information and workflow guidance. They may be updated, withdrawn or changed without notice.
Souldent will use reasonable care and skill in manufacturing restorations and appliances in accordance with the accepted case prescription and agreed materials. Where equivalent materials or methods are required because of availability, technical suitability or manufacturing constraints, Souldent may contact the practice for approval where the change is material.
Images, diagrams, testimonials, examples and product descriptions on the website are illustrative only and may not represent the exact outcome for a particular case.
8. Pricing, quotations and payment
The full price list may be available only to registered dental practices or approved account holders. Pricing may vary by country, product type, material, service level, case complexity, courier requirements and rush turnaround requests.
Souldent Dental Laboratory | Draft Terms and Conditions Draft for website publication. Legal review recommended before go-live. Prices shown or supplied are subject to change unless a written quotation has been issued and accepted within its stated validity period. Any taxes, duties, courier charges, remake charges, rush fees or additional laboratory work may be charged where applicable.
Unless different written account terms apply, each case may be invoiced and payment is due within 30 days from the date of the invoice. A monthly statement may also be issued for account management purposes.
Late payment charges may be applied to overdue balances. A late payment fee of 2.5% per month may be charged on all past due balances, subject to applicable law and any written account terms agreed with the practice.
9. Turnaround times and delivery estimates
Turnaround times shown on the website or discussed with a practice are estimates unless expressly confirmed in writing as fixed for a specific case. Standard turnaround is calculated from accepted receipt of a complete case, not from the initial enquiry or incomplete submission.
Rush work may be available by prior agreement. Souldent may decline rush requests where case quality, material availability, technical requirements or courier logistics make the requested date impractical.
Delivery dates may change if the practice changes the prescription, sends new information, requests an additional stage, fails to respond to queries or submits materials that are damaged, incomplete or unsuitable.
10. Changes, cancellations and rejected cases
A practice should contact Souldent as soon as possible if it needs to amend or cancel a case. Souldent may charge for work already completed, materials ordered, design time, courier costs or other costs incurred before cancellation or change notice is received.
Souldent may reject or stop work on a case where it reasonably believes that proceeding would compromise quality, safety, compliance, patient confidentiality or technical feasibility.
Any changes requested after production has started may affect price, turnaround time and remake eligibility.
11. Quality control, adjustments and remakes
Souldent applies laboratory quality control processes before dispatch. The dental practice must inspect returned work promptly and notify Souldent of any issue within the notice period agreed with the practice or, if none is agreed, within a reasonable time after receipt.
Where Souldent confirms that a defect was caused by a laboratory error, Souldent may, at its option, repair, adjust, remake or credit the affected item. The original item, models, scans, photographs and relevant clinical details may need to be returned or supplied for review.
A remake, credit or adjustment may not be available where the issue is caused by inaccurate or incomplete prescription information, poor impression or scan quality, change in preparation or treatment plan, incorrect shade selection, new clinical requirements, patient damage, misuse, accident, failure to follow fitting guidance or alterations made by someone other than Souldent.
Any warranty, remake policy or guarantee published separately by Souldent applies in addition to these Terms, subject to its stated exclusions and conditions.
12. Patient information and confidentiality
You must only provide patient information that is necessary for the case and must ensure that you have the lawful authority and consent required to share that information with Souldent for dental laboratory processing.
Souldent will use patient information only for legitimate business, laboratory, compliance, quality, delivery, support and record keeping purposes connected with the case, unless another lawful basis applies.
Personal data is handled in accordance with the privacy policy published on the website. The privacy policy should be read together with these Terms.
13. Website content and no clinical advice
Website content is provided for general information about Souldent’s services. It is not a substitute for professional clinical judgment, patient examination, diagnosis, treatment planning or regulatory obligations of the treating dental professional.
Souldent does not accept responsibility for clinical decisions made by a dentist, dental practice or patient based only on general website information.
14. Acceptable use of the website
You must use the website lawfully and must not attempt to gain unauthorised access, interfere with security, introduce malware, scrape data, misuse forms, impersonate another person, upload unlawful content, infringe intellectual property rights or use the website in a way that disrupts its operation.
Souldent may block, suspend or restrict access to the website or account areas where it reasonably believes these Terms have been breached or the website, business, users or patient data may be at risk.
15. Intellectual property
All website text, graphics, logos, design, photographs, service descriptions, downloadable documents, forms, pricing layout, software elements and other website materials are owned by Souldent or its licensors unless otherwise stated.
You may use website materials only for legitimate interaction with Souldent and internal practice use. You must not copy, reproduce, modify, publish, distribute or commercially exploit website content without Souldent’s prior written permission.
16. Third party links, tools and communications
The website may include links or integrations for third party websites, messaging tools, scanner platforms, courier services, login systems, analytics, maps, support tools or payment tools. Third party services are controlled by their own providers and may be subject to their own terms and privacy policies.
Souldent is not responsible for the content, availability, security or performance of third party websites or services, except where required by applicable law.
17. Website availability and errors
Souldent aims to keep the website available and accurate, but does not guarantee uninterrupted access, error free content or continuous availability of online account areas, price lists, forms or case tracking tools.
Souldent may correct errors, update content, change functionality, withdraw pages or suspend access for maintenance, security, operational or legal reasons without notice.
18. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
Subject to the previous paragraph, Souldent will not be liable for indirect loss, loss of profit, loss of business, loss of goodwill, loss of opportunity, loss of data, third party courier delays, practice downtime or consequential losses arising from use of the website, account access or services.
Subject to applicable law and unless otherwise agreed in writing, Souldent’s total liability for a specific case islimited to the amount paid or payable by the practice for the affected item or case
19. Indemnity
You agree to indemnify Souldent against reasonable losses, claims, costs and expenses arising from your breach of these Terms, unauthorised account use, inaccurate case information, unlawful submission of patient data, infringement of third party rights or misuse of the website, except to the extent caused by Souldent’s own breach or negligence.
20. Force majeure
Souldent will not be responsible for delay or failure to perform where caused by events outside its reasonable control. These events may include courier disruption, supply chain issues, equipment failure, cyber incident, power failure, severe weather, fire, flood, epidemic, industrial action, government action, customs delay or regulatory restriction.
21. Changes to these Terms
Souldent may update these Terms from time to time. Updated wording will be published on the website and will apply from publication unless stated otherwise. Continued use of the website or submission of cases after updated wording is published means you accept the updated Terms.
22. Governing law and jurisdiction
These Terms and any dispute or claim arising from them, the website or Souldent’s services are governed by the laws of Ireland, unless mandatory law requires otherwise.
The courts of Ireland will have jurisdiction over disputes, unless another forum is required by mandatory applicable law.
23. Contact
Questions about these Terms, pricing access, account access, case submissions, complaints or service issues should be sent to Souldent using the contact details published on the website.
Current website contact details include: Souldent Limited, company number 583865, trading as Souldent Dental Laboratory, Collinstown, Carbury, Co. Kildare, W91 W2K3, Ireland; email info@souldent.ie; telephone numbers as displayed on the website.