TERMS & CONDITIONS
The Services and Dental Prosthetic Cases provided by Souldent Dental Lab are subject to terms and conditions as set forth in the following:
Limited Warranty
At Souldent Dental Lab we are so convinced that you will be satisfied with our restorations and services that we offer a ten-day full credit or money back warranty. If upon initial inspection our restoration fails to meet your full expectations, return it to us with a complete explanation of the problem within 10 days of delivery for a remake or credit towards your account.
Souldent guarantees our fixed restorations for 5 years against defects in materials and craftsmanship, except for Veneers.**
Zirconia Crowns have an extended warranty period of 7-years**
Dentures and Partials have a 30-day repair warranty which does not cover negligence or abuse, they must be returned for evaluation. There is no written guarantee on removable prosthodontics such as dentures & splits .
The purchaser shall be responsible for payment of the percentage repair and replacement cost not covered by Souldent . Such costs shall be computed as of the time of the repair and replacement and not the time of sale.
Remake Policy
Dentist has the right to inspect Case(s) prior to acceptance provided that notice of non-acceptance or non-conformance of the Case(s) shall be communicated to Laboratory within a reasonable time (not to exceed 10 business days) after receipt by Dentist.
Laboratory shall be given the opportunity to correct the defect or to replace the Case(s) (at Laboratory’s sole discretion) with a conforming Case(s), within a reasonable time and at the Laboratory cost *(restrictions apply).
Where Dentist requests re-manufacture or repair of the Case(s), Dentist shall resubmit all originals to Laboratory including but not limited to original impressions, models and restoration(s).
A dental device that fits the master model poured from the original impression supplied by client and which is created to the specifications on the prescription of client, but subsequently has to be remade, is not considered a remake.
Charges will generally be incurred under the following circumstances:
• Restorative materials are different from the original order
• Specific instructions from lab were provided and not followed
• Reduction coping was provided, and crown did not fit
• Appliance fits models provided
• A new impression was requested but the lab was advised to proceed without one
• Material requested is not indicated for restoration
• New bite or impression is different from the original
• Shade differed from the original order
• Customer requests lab choose shade based off photos sent
• Lab communicated with customer and was advised to proceed
-Obvious lab failure. NO CHARGE.
-Obvious client failure. FULL CHARGE.
-If no obvious cause is found for the inaccurate seating of a restoration there will be a charge of ½ the total cost to make the restoration.
Payment Terms
At Souldent , we are always available to handle inquiries regarding your account in a timely and professional manner. Feel free to call our office so we can provide you with further explanations on any of our payment programs.
- Each case is invoiced: A monthly statement is also mailed to your office. Full payment is required within 30 days. A service charge will be computed at a monthly periodic rate of 10.5% or equivalent % per annum on all past due balances.
- If you would like to use a credit card for ongoing payments, we can automatically debit your credit card on the first day of the month for the previous month’s charges.
- We will process your cases complete and ship/deliver to you .
Law
The construction validity and performance of the contract into which these terms and conditions are incorporated shall be governed by and construed in accordance with Ireland Law and the parties irrevocably submit to the non-exclusive jurisdiction of the Ireland courts.